Help centre
D-Risk Support
Follow the guidance below or send the support team a message.
Account support
For registration, email verification, organisation membership, invitations, package access or authorised-country questions, include your account email and organisation name when contacting support.
Login support
Confirm that you are using the email address registered with D-Risk. If login still fails, note the time and the exact non-sensitive error message, then contact support.
Password reset
Use the password-reset page and check the inbox and spam folder for your registered email address. Reset links expire and should never be forwarded or shared.
Notification support
Check that notifications are allowed for D-Risk in your device settings, the device has internet access and you remain signed in. On iPhone, also check Focus settings, banners, sounds and badges. Include your device platform and app version when asking for help, but never send a device token.
Sales and package requests
Use the contact form to ask about Gold, Silver or Traveller access. Select the package of interest and describe the countries, users or travel requirements you need D-Risk to support. No payment is collected through the form.
General application support
Describe what you were trying to do, which page or application screen you were using, when the issue occurred and what happened. Screenshots are helpful only after personal or sensitive information has been removed.
Contact D-Risk
Email support@d-riskalert.com or use the secure contact form.
Open contact formKeep your account secure: D-Risk support will never ask for your password, password-reset link, authentication token, private key or device notification token.